SAP Concur Enriches Travel and Expense Experiences with Generative AI at SAP Concur Fusion 2024

LAS VEGAS — SAP SE (NYSE: SAP) today announced new product and partnership milestones that reimagine travel and expense management experiences and offer new capabilities powered by generative AI.

These announcements were made at SAP Concur Fusion 2024, the flagship conference for SAP Concur users and experts, from March 19-21 in Las Vegas.

AI is only as good as the quality and breadth of the data it draws upon. SAP Concur is one of the global market leaders in travel and expense solutions with more than 92 million end users booking travel and/or processing expenses.

SAP debuted new business AI capabilities in SAP Concur solutions to help customers save time and improve accuracy when managing business travel and expenses:

• Concur Request: Now uses generative AI to provide intelligent cost estimates for trip planning.
• ExpenseIt solution: Customers can upload receipt images to ExpenseIt web, where it taps AI to automatically create a new expense with several key fields prepopulated. Plus, ExpenseIt now itemises hotel folios using generative AI.
• Generative AI search: A new capability within Concur Support allows SAP Concur customers to type questions in natural language and get quick answers using generative AI without having to submit a support ticket.

The evolution of Concur Travel, featuring a consumer-grade user experience, now offers new content and features:

• Hotel and rail content: New direct integrations to American Express GBT, BCD, CWT RoomIt, FCTG and HRS designed to enhance the traveller’s shopping experience by providing more options, clarity and transparency. Additionally, users can search, book and purchase UK rail content.
• Microsoft Teams integration: Travellers can share a reservation from their Concur Travel trip list to a Microsoft Teams chat, so that coworkers can book the same trip.