How Downer's finance transformation is delivering value to the business. Watch the interview

The role of Shared Services has been rapidly changing, with the past 12 months seeing shared services move beyond its traditional back-office functions to new innovations and opportunities that return instant cash savings and value.

The future of shared services will play a critical role in success; improving business processes, increasing the use of technology and maximising value to the organisation.

Watch this interview with Kerri-Anne Loring, Executive General Manager Business Services at Downer, who discusses with SAP Concur's Matt Goss how companies such as the Downer Group are using a Shared Services model for expense and invoice management to deliver financial savings, achieve scale, synergy and alignment across the company and increase value to the business.

2021 is the year for business optimisation, improvement and innovation. As Kerri-Anne Loring recommends in this interview: "Start anywhere. Just start somewhere".