25 Years in Shared Services benchmarking report in Australia and New Zealand

SAP Concur and IQPC Australia has produced the 25th Year of Shared Services & Outsourcing in Australia and New Zealand Benchmarking Report to highlight the extraordinary transformation successes the Shared Services community has accomplished in the last 25 years.

The survey data highlights how Australian and New Zealand shared services executives must leverage automation to identify key challenges related to shifting operating models and process improvement, pivot workforce strategies to facilitate a hybrid role between people and technology; and digitise data to improve data quality and strengthen automation implementation.

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