According to a recent study conducted by AMI-Partners, small and midsize businesses (SMBs) are focused on strengthening their workforce and providing better experiences for their employees.
The employee experience is a hot topic today – and for good reason. It encompasses all employer-employee touch points, from recruitment to retirement, as well as all of the places, processes, and tools that allow employees to do their best work, whether they are in the office, on the road, or working from home.
When these touch points align well, employees are free to do meaningful work – not busy work – which research has shown creates a sense of well-being, engagement, and meaning. In other words, it creates happier employees who get more done, stay longer, and service customers with high levels of engagement and care.
The business impact of this can be huge. Research shows that companies that create exceptional experiences for employees and see exceptional results such as:
· 17% higher productivity
· 24% lower turnover
· 21% higher profitability
Want to learn more? Download the full AMI-Partners report now